Help Desk

A Very Simple Script

Comic Transcript

MONK: I hear they loaned you out to the phone company for a while.

ALEX: Yeah, I’m temporarily working their help desk.

MONK: How’s it going so far?

ALEX: It’s been an adjustment. The script they gave me is a lot simpler than the one we use.

MONK: How so?

ALEX: Hold on, I have to take this. Good morning, welcome to VerizoT&T Customer Support. How may I help you today?

CUSTOMER: My phone doesn’t work.

ALEX: According to our records you’re in violation of your warranty. Unfortunately we can’t provide assistance at this time.

ALEX: OK, I’m back.

MONK: You didn’t even try to look up the customer information.

ALEX: It’s a very simple script.

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