MONK: I hear they loaned you out to the phone company for a while.
ALEX: Yeah, I’m temporarily working their help desk.
MONK: How’s it going so far?
ALEX: It’s been an adjustment. The script they gave me is a lot simpler than the one we use.
MONK: How so?
ALEX: Hold on, I have to take this. Good morning, welcome to VerizoT&T Customer Support. How may I help you today?
CUSTOMER: My phone doesn’t work.
ALEX: According to our records you’re in violation of your warranty. Unfortunately we can’t provide assistance at this time.
ALEX: OK, I’m back.
MONK: You didn’t even try to look up the customer information.
ALEX: It’s a very simple script.