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ALEX: Ubersoft Technical Support, Alex speaking. How can I —
CUSTOMER: Where was your technician? I waited for THREE AND A HALF DAYS and he never showed up.
ALEX: I’m sorry, I don’t —
CUSTOMER: You said “any time between 8AM Monday Morning and 2:45 PM Thursday afternoon.” So I didn’t leave the house. For ANYTHING.
CUSTOMER: I took time off from work. I canceled a date with my girlfriend. I paid my neighbors to go shopping for me, just so I could make sure that I was home when your technician showed up. And guess what happened? Guess!
ALEX: He showed up, solved your problem, and left you a very satisfied customer?