ALEX: Sir, I’ve figured out why the technician never came to your house.
CUSTOMER: This better be good.
ALEX: Our problem database lists that your ticket was closed early Monday morning, so we cancelled the technician’s visit.
CUSTOMER: What? Why was my ticket closed?
ALEX: The ticket says you confirmed that the problem was resolved.
CUSTOMER: I certainly did not.
ALEX: The ticket says our automated confirmation robocaller contacted you and you told it that the problem was resolved.
ALEX: I beg your pardon?
CUSTOMER: Your robocaller asked me if the problem was “unsolved.”
ALEX: I’m going to open a new ticket for your, and add a note to have our robocall department hire a voice actor with better diction.