MONK: Phil, we’re kind of curious about something.
PHIL: I’m pretty busy right now.
ALEX: Yeah, well, it’s about the changes you made to our phone queue.
PHIL: Oh? How is it working out?
MONK: It’s awfully quiet.
ALEX: What exactly did you do?
PHIL: Oh, I added a few nested menus to the phone queue, updated the phone management software, modified the hardware…
ALEX: “Modified the hardware?”
PHIL: I disconnected the ringer.
