PHIL: I need to muck about with your phone for a bit.
ALEX: Uhhh… what?
PHIL: Oh, don’t worry. This will make your life easier. We’re altering the phone menus to deal with most tech support calls before the Help Desk has to get involved.
ALEX: You mean you’re setting up an automated help system that troubleshoots nad resolves simple technical problems?
PHIL: No… we force the callers to go through three levels of automated support menus, then we hang up on about 60% of them.
