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BOSS: You must understand, Alex, we walk a very fine line.
BOSS: If our products are too simple to understand, too easy to use, and too dependable in the workplace, people will be less inclined to buy our upgrades, add-ons, and patches. So it is imperative that all our programmers are in a constant state of confusion and panic, to ensure that our software meets my exacting standards.
ALEX: I see.
BOSS: Also, I feed on their terror and desperation.