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ALEX: The first thing you have to learn is how to deal with irate customers.
ALEX: No matter what happens, no matter how insulting they are, no matter how angry you get, never lose your temper. Always be unfailingly polite. This is one of the most important things you’ll ever have to pick up.
SCOTT: It makes them feel better?
ALEX: It makes them so angry they can’t think clearly.