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CUSTOMER: I’m using MegaWordSoftpro 8.0c, and I think I’ve discovered a serious bug…
ALEX: We have a strict policy concerning bugs… if you report a serious bug we didn’t know about, we’ll give you a copy of the next version of our software, free of charge. What’s the bug?
CUSTOMER: Nothing works right.
ALEX: Sorry, someone beat you to that one.