Help DeskThe Light Dawns (Day 4)C. B. Wright20 February 199721 December 2021 by C. B. Wright20 February 199721 December 20210 "So essentially, my job is not necessarily to solve a customer's problem..."...
Help DeskTraining, Day 3C. B. Wright13 February 199721 December 2021 by C. B. Wright13 February 199721 December 20210 "Remember, you're not simply trying to solve the problem."...
Help DeskTraining, Day 2C. B. Wright6 February 199721 December 2021 by C. B. Wright6 February 199721 December 20210 "The first thing you have to learn is how to deal with irate customers."...
Help DeskTraining, Day 1C. B. Wright30 January 199724 December 2022 by C. B. Wright30 January 199724 December 20220 "Alex, this is Scott."...
Help DeskA Professional At WorkC. B. Wright23 January 199724 December 2022 by C. B. Wright23 January 199724 December 20220 "For your first week at Tech Support, I'm going to assign each of you to an experienced Help Desk technician."...
Help DeskBrushing UpC. B. Wright16 January 199724 December 2022 by C. B. Wright16 January 199724 December 20220 This is the perfect opportunity to shore up my skills......
Help DeskA Rose by Any Other NameC. B. Wright9 January 199724 December 2022 by C. B. Wright9 January 199724 December 20220 "I just thought of a better name for 'Nifty Doorways' 5.0 Server."...
Help Desk73 DifferencesC. B. Wright19 December 199624 December 2022 by C. B. Wright19 December 199624 December 20220 "I can't see any difference between your products."...
Help DeskMinor DetailsC. B. Wright12 December 199624 December 2022 by C. B. Wright12 December 199624 December 20220 "Why does 'Nifty Doorways' 5.0 Server cost $2,000 more than ND Client?"...
Help DeskThe Obvious, IlluminatedC. B. Wright5 December 199624 December 2022 by C. B. Wright5 December 199624 December 20220 "I noticed in your latest operating system, 'Nifty Doorways 5.0," that you sell a client and a server version. What's the difference?"...