The Light Dawns (Day 4)
"So essentially, my job is not necessarily to solve a customer's problem..."...
Tag : Alex
Training, Day 3
"Remember, you're not simply trying to solve the problem."...
Training, Day 2
"The first thing you have to learn is how to deal with irate customers."...
Training, Day 1
"Alex, this is Scott."...
A Professional At Work
"For your first week at Tech Support, I'm going to assign each of you to an experienced Help Desk technician."...
Brushing Up
This is the perfect opportunity to shore up my skills......
A Rose by Any Other Name
"I just thought of a better name for 'Nifty Doorways' 5.0 Server."...
73 Differences
"I can't see any difference between your products."...
Minor Details
"Why does 'Nifty Doorways' 5.0 Server cost $2,000 more than ND Client?"...
The Obvious, Illuminated
"I noticed in your latest operating system, 'Nifty Doorways 5.0," that you sell a client and a server version. What's the difference?"...