So far the rollout of the new website has been a bittersweet experience.
On the one hand, the feedback I've received regarding the new design has been absolutely enthusiastic. You all like the new features, the archive system, and seem to think the tagging system is a step in the right direction.
On the other hand, the new rollout caused a surge of new visitors on Wednesday, Thursday and Friday -- and I quickly learned that the site was choking on the extra traffic. Database-driven sites consume more resources than static html pages, and while my static site would have weathered the storm fairly well, the new site really needs to be on its own dedicated server to handle everything.
This is a problem. If I were going to move Help Desk over to a dedicated site I'd have to pay for it myself, and I just don't have that kind of money. The server Ubersoft.net is sitting on now is just at temporary setup to try to figure out if I can bring my overhead down -- if I can't, I'll be moving back to static pages for the forseeable future.
So enjoy the new site while you can -- a couple of days at the most, I think -- because unless I figure out a way to deal with the traffic load, the new site will be shelved until circumstances allow for a better solution.