Alex Explains Software Licensing
"I just bought your new operating system, and I can't figure out your licensing deal."...
Software Stress Testing
"Your program just broke my keyboard."...
How To Get Free Software
"I'm using MegaWordSoftPro 8.0c, and I think I've discovered a serious bug."...
Alex Gets Promoted
They just transferred me to the "Advanced" level of Tech Support....
Help Desk Mission Control
"We have an OS/2 situation on Line 5."...
Worst-Case Scenario
"I'm trying to run your Windows version fo MegaWordSoftPro in a seamless windows session using OS/2."...
The Perils of the Internet
"I'm calling back from yesterday."...
Apples and Oranges Defined
"We don't like to call them 'bug fixes.'"...