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Help Desk

First Day At Work (Day 5)

C. B. Wright27 February 199721 December 2021
by C. B. Wright27 February 199721 December 20210
My first actual day on the job......
AlexScottStory: Training
Help Desk

The Light Dawns (Day 4)

C. B. Wright20 February 199721 December 2021
by C. B. Wright20 February 199721 December 20210
"So essentially, my job is not necessarily to solve a customer's problem..."...
AlexScottStory: Training
Help Desk

Training, Day 3

C. B. Wright13 February 199721 December 2021
by C. B. Wright13 February 199721 December 20210
"Remember, you're not simply trying to solve the problem."...
AlexScottStory: Training
Help Desk

Training, Day 2

C. B. Wright6 February 199721 December 2021
by C. B. Wright6 February 199721 December 20210
"The first thing you have to learn is how to deal with irate customers."...
AlexScottStory: Training
Help Desk

Training, Day 1

C. B. Wright30 January 199724 December 2022
by C. B. Wright30 January 199724 December 20220
"Alex, this is Scott."...
AlexScottStory: TrainingThe Boss
Help Desk

A Professional At Work

C. B. Wright23 January 199724 December 2022
by C. B. Wright23 January 199724 December 20220
"For your first week at Tech Support, I'm going to assign each of you to an experienced Help Desk technician."...
AlexStory: TrainingThe Boss
Help Desk

Brushing Up

C. B. Wright16 January 199724 December 2022
by C. B. Wright16 January 199724 December 20220
This is the perfect opportunity to shore up my skills......
AlexStory: One-Off
Help Desk

A Rose by Any Other Name

C. B. Wright9 January 199724 December 2022
by C. B. Wright9 January 199724 December 20220
"I just thought of a better name for 'Nifty Doorways' 5.0 Server."...
AlexCustomerStory: One-Off
Help Desk

73 Differences

C. B. Wright19 December 199624 December 2022
by C. B. Wright19 December 199624 December 20220
"I can't see any difference between your products."...
AlexCustomerStory: Alex Explains Software Licensing
Help Desk

Minor Details

C. B. Wright12 December 199624 December 2022
by C. B. Wright12 December 199624 December 20220
"Why does 'Nifty Doorways' 5.0 Server cost $2,000 more than ND Client?"...
AlexCustomerStory: Alex Explains Software Licensing

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