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Everything

The Obvious, Illuminated

5 December 1996 C. B. Wright Help Desk 0 Comments

“I noticed in your latest operating system, ‘Nifty Doorways 5.0,” that you sell a client and a server version. What’s the difference?”

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Alex Explains Software Licensing

21 November 1996 C. B. Wright Help Desk 0 Comments

“I just bought your new operating system, and I can’t figure out your licensing deal.”

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Software Stress Testing

14 November 1996 C. B. Wright Help Desk 4 Comments

“Your program just broke my keyboard.”

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How To Get Free Software

7 November 1996 C. B. Wright Help Desk 0 Comments

“I’m using MegaWordSoftPro 8.0c, and I think I’ve discovered a serious bug.”

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It Works!

12 September 1996 C. B. Wright Help Desk 0 Comments

“I’m running your Mac version of MegaWordSoftPro through a Mac Emulator for the PC, in an Xwindows session in Linux.”

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Alex Gets Promoted

29 August 1996 C. B. Wright Help Desk 0 Comments

They just transferred me to the “Advanced” level of Tech Support.

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The Boss

27 June 1996 C. B. Wright Help Desk 0 Comments

“What’s going on? Why have we gone to ‘Red Alert?'”

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Help Desk Mission Control

20 June 1996 C. B. Wright Help Desk 0 Comments

“We have an OS/2 situation on Line 5.”

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Worst-Case Scenario

27 May 1996 C. B. Wright Help Desk 0 Comments

“I’m trying to run your Windows version fo MegaWordSoftPro in a seamless windows session using OS/2.”

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The Perils of the Internet

20 May 1996 C. B. Wright Help Desk 0 Comments

“I’m calling back from yesterday.”

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Apples and Oranges Defined

CUSTOMER: You mean I have to pay for bug fixes? ALEX: We don't like to call them "bug fixes." We…

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Worst-Case Scenario

ALEX: Technical Support, Alex speaking. How can I help you? CUSTOMER: I'm trying to run your Windows version of MegaWordSoft…