“The first thing you have to learn is how to deal with irate customers.”
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Everything
Training, Day 1
“Alex, this is Scott.”
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A Professional At Work
“For your first week at Tech Support, I’m going to assign each of you to an experienced Help Desk technician.”
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Brushing Up
This is the perfect opportunity to shore up my skills…
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A Rose by Any Other Name
“I just thought of a better name for ‘Nifty Doorways’ 5.0 Server.”
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73 Differences
“I can’t see any difference between your products.”
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Minor Details
“Why does ‘Nifty Doorways’ 5.0 Server cost $2,000 more than ND Client?”
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The Obvious, Illuminated
“I noticed in your latest operating system, ‘Nifty Doorways 5.0,” that you sell a client and a server version. What’s the difference?”
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Alex Explains Software Licensing
“I just bought your new operating system, and I can’t figure out your licensing deal.”
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Software Stress Testing
“Your program just broke my keyboard.”
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