It is very, very rare that I stumble across someone talking about Help Desk, and it's even rarer that the conversation goes into any great detail. So I was tickled to find this review sitting out there.
Apparently Mr. Roney started this blog in July and updates pretty regularly -- he posts a new review every two or three days on average.
Apparently someone posted a comment on Groklaw that referred to this comic, which prompted a lot of people to come over here and take a look, which prompted the database to slow down, time out, and then crash. I had to reboot the server.
Not that I'm complaining. Please feel free to recommend, link to and visit this site so often that I need to upgrade the server. That's the kind of trouble I like.