Connectivity Problems Update, Updated

Submitted by C B Wright on

This has got to be Karma of some kind. I spend 11 years mocking corporate tech support and what happens? I fall victim to a variation of one of the CLASSIC "stupid user" scenarios...

As you may know, and as has been reflected by the very sporadic updates to this site over the last few weeks, I have been having difficulty getting my cable modem to stay online. For a long period of time it was up for 5 minutes, down for 5 minutes, up for 5 minutes, down for 5 minutes, interrupted by periods of hours (or, in one instance, DAYS) of not being connected at all. A call to my cable company's tech support line was encouraging, because the tech I talked to was able to detect strange power fluctuations from the cable modem, and she scheduled a guy to come over and take a look.

Connectivity Problems, Updated

Submitted by C B Wright on

After a week of the cable modem being up, down, up, down, up when I'm on the phone with tech support, down when I get off the phone with tech support, etc., etc., etc... I was finally able to get on the phone with tech support while they were actively monitoring my cable modem while the damn thing connected and disconnected at least three times.

They now agree I have a problem. :)

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