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ALEX: Sir, I assure you that’s expected behavior. The application is supposed to behave that way.
CUSTOMER: Really? Because it doesn’t seem like that’s the way an application should behave.
ALEX: Our usability experts assure me that the behavior you’re describing is intended to provide a soothing and comforting experience.
CUSTOMER: It makes me want to start drinking heavily.
ALEX: Which is something many find soothing and comforting.
CUSTOMER: You are not nice people.