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KING: Hello, Ubersoft Technical Support. How may I help you today?
CUSTOMER: Hello! I need you to cancel my UberDSL service.
KING: I’m sorry to hear you that. Why are you cancelling your service today?
CUSTOMER: Because you never turned it on.
KING: You’re cancelling service that hasn’t started yet?
CUSTOMER: When I ordered your service you told me it would be activated by 8PM on Monday. It wasn’t. Then you told me it would be activated by noon today. It isn’t. So I’m cancelling the whole thing and getting a cable modem.
KING: Perhaps I could interest you in our UberCable–