CUSTOMER: Hello, I’m trying to figure out how to–
ALEX: I’m sorry, but we don’t support functionality not specifically covered in our documentation.
CUSTOMER: How do you know what I’m trying to do isn’t covered by your documentation?
ALEX: If it was covered by our documentation you wouldn’t be calling support, because you’d have read the documentation and figured out how to do it.
CUSTOMER: Are you serious?
ALEX: Not really.