THE BOSS: ALEX! Tell me of my customers. Are they suffering?
ALEX: I guess so.
THE BOSS: “I guess so?” “I guess so” is not suffering. “I guess so” is weary acceptance. Where is the struggle?
ALEX: Look, Boss, most of your user base has been around for a long time. They’re pretty used to this by now.
ALEX: (Sighs.) Yes, they’re suffering. A lot.
THE BOSS: Excellent.