Help Desk

Unwanted Side Effect

Comic Transcript

BOSS: Alice! You will return the Help Desk PCs immediately!

ALICE: But I haven’t finished looking through them yet.

BOSS: Irrelevant. All customer help calls are put into queues that can only be accessed by the Help Desk technician’s PC. Without access to the PCs the Help Desk is unable to take any customer calls!

ALICE: So? I thought the point of the Help Desk was to increase customer misery rather than help them.

BOSS: Loss of customer access to the Help Desk is having an unintended effect on our customer base.

ALICE: What effect is that?

BOSS: Customer satisfaction is increasing.

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