ALEX: Ubersoft Technical Support, Alex speaking. how may I help you today?
CUSTOMER: Yesterday I purchased your cable TV/internet service, and today my cable modem isn’t working. I don’t know why.
ALEX: The problem is that the splitter the technician used to hook up your cable TV and your cable modem to the same line is faulty and needs to be replaced.
CUSTOMER: How did you know we were using a splitter?
ALEX: It’s a standard part of the install process. Splitters are notoriously unreliable, and while they don’t affect a cable TV’s signal, a faulty splitter will wreak havoc on your cable modem’s ability to access the internet.
CUSTOMER: If they’re so unreliable, why do your technicians keep using them?
ALEX: We ask them to. It makes the first support call really easy to handle.