ALEX: Ubersoft Technical Support, Alex speaking. How may I help you today?
CUSTOMER: You can tell me why Nifty Doorways is downloading and installing files onto my machine without my permission.
ALEX: From time to time, Ubersoft provides updates, patches, and enhancements to your system that are automatically installed via our patented Ubersoft InstallBuddy (TM) technology. This process was automated in order to make it easier for you to keep your system up to date and bug-free.
CUSTOMER: That’s all well and good, but I specifically set that tool so that it would notify me before it installed anything, and so that I would have to authorize it to do so. And yet my monitoring tools tell me that sometime last night eight files were updated by code that came from an Ubersoft update server.
ALEX: Ubersoft doesn’t force patches on its customers.
ALICE: Check your email.