KING: Hey Alex. I could use some advice.
KING: I have a customer on hold who’s not responding to any of the standard frustration-inducement techniques. I’ve tried stalling while I figure out his warranty status, but he’s even being patient about THAT.
ALEX: Have you deliberately mis-stated his problem every time he explains it to you, spent hours trying to solve the problem as you described it, and then suddenly announce that you’ve figured out what the problem is, only to repeat, verbatim, the problem that the described to you in the first place?
KING: Haven’t tried that one.
ALEX: They hate that.