ALEX: It looks like you’re using Verandah: HomeUserPro with the Family Upgrade License. That’s your most likely culprit.
CUSTOMER: What do you mean?
ALEX: The Family Upgrade License is reporting that it has an invalid activation key because all of the Family Upgrade Licenses were given invalid activation keys.
CUSTOMER: Well, can you issue me another activation key?
ALEX: I can.
CUSTOMER: Will the activation key work?
ALEX: It will not.