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CUSTOMER: You honestly want to force me to go to the state Attorney General and initiate a class action lawsuit against you just to get a refund?
ALEX: We don’t want to FORCE you to do anything. I’m just telling you what the standard procedure is.
CUSTOMER: Your standard procedure involves waiting for the courts to compel you to refund the money of dissatisfied customers?
CUSTOMER: What possible good could that accomplish?
ALEX: Well for one thing, it tells us that you’re serious about wanting that refund.