ALEX: Sir, I’m very sorry that you were forced to wait on hold for more than aw eek in order to get through to me.
CUSTOMER: Thank you.
ALEX: I understand that the holiday season can be very stressful for our customers, and I regret that this wait has increased your already considerable levels of frustration immensely.
CUSTOMER: I appreciate that.
CUSTOMER: So can you help me now?
ALEX: Probably not.