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ALICE: We’ve decided to kick off a new PR campaign, and we’ll need the Help Desk staff to familiarize themselves with the new party line.
ALICE: We’ll be sending you the specifics via email, but the gist of it is that we need our Help Desk staff’s activities to stay in step with this new way to perceive hardware and software problems.
ALEX: What exactly is this “new vision?”
ALICE: “Bugs are cool.”