SCOTT: What are you up to, Mark?
MARK: Catching up on work.
MARK: While I was… Under the influence, as it were, a lot of documentation got backlogged. I’m doing triage now.
SCOTT: How are you doing that?
MARK: Based on the marketing jargon used to describe the product, I can determine how much time it’s going to take to finish.
MARK: See, this email describes one of these products as a “light, dedicated process,” which suggests there won’t be much in the way of documentation. And here’s one that “automatically configures and installs itself” — not much in the way of an installation document, but because it won’t work properly it’ll have an awful lot of troubleshooting documentation.
SCOTT: Neat.
MARK: Uh-oh… This one is a “robust, configurable tool capable of handling a wide array of technical capabilities.”
SCOTT: What does that mean?
MARK: It means “we just added a ton of new features, and our Tech Writer isn’t going home for a long time.”
