ALEX: Ubersoft Technical Support, Alex speaking. How may I help you today?
CUSTOMER: Where the heck have you guys been?
ALEX: Well, it’s complicated.
CUSTOMER: Complicated??? I’ve been trying to get through for WEEKS. For the last few weeks your phone numbers have been DISCONNECTED.
ALEX: We’ve had some billing issues with the utility companies.
(Silence.)
CUSTOMER: What kind of —
ALEX: We didn’t pay our bills, the utility companies took issue.
