CC BY-NC-SA 4.0 License.
ALEX: Ubersoft eSupport, Alex speaking.
CUSTOMER: Yes, the other day I was online, downloading a new bugfix to the office suite, UberWordOfficeSoft Pro 2000…
CUSTOMER: I downloaded, rebooted, and suddenly I got a message telling me I’ve “upgraded my office suite to the SUBSCRIPTION model of the suite, and now I need to pay every year in order to keep using it!
CUSTOMER: Needless to say, I’m not happy about that.
ALEX: So what’s the problem?