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CUSTOMER: !@#$%! You’ve had me on hold for two hours!
ALEX: We regret the time you’ve spent on hold, but we hope you understand the enormous task the eSupport division faces.
ALEX: Ubersoft receives thousands of calls each day, and we want to give each and every custom the most effective use of our time. This means that when you call in, there will often be a holding period before we can best determine how to evade your problem.
ALEX: Evaluate. EVALUATE your problem.
CUSTOMER: No, I think you were right the first time.