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CUSTOMER: I understand there are over 63,000 known bugs in Ubersoft eDoorways 2001… is that true?
ALEX: Well… yes and no. Yes, the bugs are there, and they’re known, but we COULD have fixed them. We intentionally left them there, to assist our new community building initiative.
CUSTOMER: “Community Building?” What the heck are you talking about?
ALEX: If there’s one thing that we’ve learned from the Linux phenomenon, it’s that people who use the software want to be involved, on some level, with the people who develop it. By keeping bugs in the code, we enable this. This isn’t just a business transaction, it’s a relationship. We want to hear from you.
CUSTOMER: Couldn’t you just release stable software and have us call to thank you?
ALEX: A genuine relationship needs to be dysfunctional.