The Dangers of Interactive Help

The Dangers of Interactive Help

FEDS: So you are essentially an agent — a “familiar” if you will — who guides a user through various tasks.

BINKY: That’s right, Skipper! I help make people feel more at ease.

BINKY: When people aren’t familiar with the amazingly power (yet at the same time, simple and efficient) features in our software, I help them explore the exciting world of software. I’m here to help!

FEDS: And has this attempt to “help” ever caused injury or death?

BINKY: Well, gee, Skipper, I tried to tell him that vein looked like it was going to pop, but he was screaming too loud to hear me at the time…

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