Justifying the Unjustifiable

Justifying the Unjustifiable

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CUSTOMER: How can you tell me that the only way to fix my modem is to have a working modem?

ALEX: Ubersoft wants to be on the cutting edge of customer support.

ALEX: By putting all our documentation and support files on the Internet, we’re able to better serve the community at large. We can provide a more immediate way that people can download the information and fixes they need.

CUSTOMER: Which does blessed little good when the problem is that YOUR MODEM DOESN’T WORK.

ALEX: Well, it’s good for me. I have more free time.