ALEX: Ubersoft Technical Support, Alex speaking. How can I help you today?
CUSTOMER: Uh, hi. I just installed a new copy of Nifty Doorways Eleventy, Professional Edition, and I notice it comes wiht a free 30-day subscription to your Silver support package. What is that, exactly?
ALEX: Ah. Well, Ubersoft currently has three tiers of support: Bronze, Silver, and Gold.
ALEX: With Bronze Support, you're required to pay a fee every time you open a support ticket with us. With Gold Support, you pay a monthly fee to get unrestricted access to our full suite of support services.
CUSTOMER: But what does Silver do?
ALEX: With Silver Support, you get free, unrestricted access to a call center that gives you the option to upgrade to Gold Support.