Sticking to the Script

Webcomic Storyline: 

Comic Transcript: 

CUSTOMER: I'm having a problem with your web browser.

KING: Please describe the nature of your problem and the steps you've taken to try and resolve it so far.

CUSTOMER: Well I can't get it to load any websites. Firefox is fine, Chrome is fine, but any time I try to load something on Internet Conquistador I get a "cannot connect to server" message. Ie ven deleted my browser cache, and--

KING: Sir, I'm going to try to help walk you through this, but I have to ask you a few questions first. Have you tried deleting your browser cache?

(Silence.)

CUSTOMER: Yes.

KING: OK, I'm going to show you how to delete your browser cache.

This conversation is nearly identical to the one I had with Kobo support, only "I'm having a problem with your web browser" is replaced with "your site tells me my epub is invalid" and "delete your browser cache" is replaced with "run it through an epub validator."

Comments

Comments are active for 30 days after publication. If you wish to comment after 30 days please use the Forums.

My wife and I use the "Three

My wife and I use the "Three Ring Binder Syndrome" from Snow Crash by Neal Stephenson to describe this attitude. If it's not in the binder, then by jingo, I will work through the binder's script until the person gives up and admits I've fixed it for them. *Sigh*

YAAAAY helpdesk :->

YAAAAY helpdesk :->

Next, King will have the

Next, King will have the customer upgrade from Conquistador to the new Wedge (playfully called "wedgie" by fans).

oh, man... Ysth! I hadn't

oh, man... Ysth! I hadn't considered what to name the new browser, but I think you've done it! Ubersoft Wedge it is!

--
Writer, former musician, occasional cartoonist, and noted authority on his own opinions.

* Internet Panics *

* Internet Panics *

Great to see you're back! But "Wedge"? Is that really the name of the IE replacement? Bizarre.

Meanwhile, if it weren't for the fact that I plan to install it, I'd wish for you to get all kinds of good material out of the upcoming Windows 10 mass upgrade.

Huzzah! You are back! I am

Huzzah! You are back! I am so glad to see the strip is alive and funny as ever!