CUSTOMER: I'm still trying to grasp the concept that you can actually do something like disable my Internet access.
ALEX: The last security patch you downloaded also had the "sunset activation feature" that activated last Tuesday.
CUSTOMER: But when I bought ND 2001 I was buying the complete package, with all of its features. Aren't I entitled to still use the product I purchased?
CUSTOMER: That strikes me as unduly capricious.
ALEX: Well that's not very fair.
CUSTOMER: Why not?
ALEX: "Caprice" is defined as "an impulsive change of mind." We've been planning this for years.