ALEX: Ubersoft eSupport Hotline, Alex speaking. thank you for holding... may I help you?
CUSTOMER: WHERE THE HECK HAVE YOU BEEN?
ALEX: What do you mean?
CUSTOMER: I mean, I've been on HOLD since FRIDAY. You asked me to "wait just a minute," and the next thing I know FIVE DAYS have passed. What do you have to say for yourself?
ALEX: "Thank you?"
CUSTOMER: Strike one.