Dysfunctional Quality Assurance

Webcomic Storyline: 

Help Desk, by Christopher B. Wright

Comic Transcript: 

BOSS: You must understand, Alex, we walk a very fine line.

BOSS: If our products are too simple to understand, too easy to use, and too dependable in the workplace, people will be less inclined to buy our upgrades, add-ons, and patches. So it is imperative that all our programmers are in a constant state of confusion and panic, to ensure that our software meets my exacting standards.

ALEX: I see.

BOSS: Also, I feed on their terror and desperation.