CUSTOMER: Well, I guess I'll have to take it somewhere else to be fixed.
ALEX: You can't. When you opened the box, you were immediately bound by our End User License Agreement: you must use us as your vendor, you free us from any and all liability, and you may not disclose the nature of this agreement for any reason.
CUSTOMER: I did?
ALEX: You did.
CUSTOMER: And this is legal?
ALEX: So far.