Vendor Outsourcing

Webcomic Storyline: 

Help Desk, by Christopher B. Wright

Comic Transcript: 

CUSTOMER: I want to use my warranty to get my computer fixed.

ALEX: Ship it to us, and we'll bill you.

CUSTOMER: BILL me? I bought a comprehensive warranty on this machine!

ALEX: Our warranties only cover those parts that were manufactured and assembled by Ubersoft. Any parts or assembly that are provided by external manufacturers are the responsibility of those companies.

CUSTOMER: And how much of this computer was manufactured by Ubersoft?

ALEX: None of it. We use contractors for that stuff.