CUSTOMER: How can you tell me that the only way to fix my modem is to have a working modem?
ALEX: Ubersoft wants to be on the cutting edge of customer support.
ALEX: By putting all our documentation and support files on the Internet, we're able to better serve the community at large. We can provide a more immediate way that people can download the information and fixes they need.
CUSTOMER: Which does blessed little good when the problem is that YOUR MODEM DOESN'T WORK.
ALEX: Well, it's good for me. I have more free time.