A Failure to Communicate

Webcomic Storyline: 

Help Desk, by Christopher B. Wright

Comic Transcript: 

CUSTOMER: I just bought one of your company's modems, and it isn't working.

ALEX: You might need new drivers. Go to our web site and download the latest drivers for your operating system.

CUSTOMER: No, no, no... my MODEM isn't working.

ALEX: Try calling our BBS. We have the very latest drivers there.

CUSTOMER: MODEM! MODEM! My MODEM isn't working!

ALEX (thinking): Why is he shouting?