MALE UBERTHUG: We have an OS/2 situation on Line 5...
FEMALE UBERTHUG: Who's working that line?
MALE UBERTHUG: Alex.
FEMALE UBERTHUG: Alex? He's only in General Tech Support! He hasn't been properly trained to deal with this kind of situation!
MALE UBERTHUG: You don't suppose... he'll actually try to help the caller, do you?
FEMALE UBERTHUG: We can only hope his training has been thorough enough to prevent that.