CUSTOMER: I don't understand. How can you tell me you don't have a manual for MegaSoftWordPro when I've got one right here?
ALEX: Pirates. We have been the victim of unscrupulous software piracy for years. Thousands of people are illegally and unethically making money off a product we've spent years trying to perfect.
CUSTOMER: Oh, come on.
ALEX: OK, years trying to fit in a box.