Help Desk Archives

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Year Day/Month Episode Storyline
1996 31 Mar Alex is at a Loss for Words The Beginning
1996 08 Apr MegaSoft Suffers Cruelly From Unscrupulous Villians The Beginning
1996 15 Apr A Witty Punchline, With Foreshadowing The Beginning
1996 22 Apr Stop Paying Attention, Just Listen To My Voice The Beginning
1996 29 Apr Guttenberg's Dillemma Guttenberg's Dillemma
1996 06 May MegaSoft, Marketing and You Guttenberg's Dillemma
1996 13 May Apples and Oranges Defined Guttenberg's Dillemma
1996 20 May The Perils of the Internet One-Off
1996 27 May Worst-Case Scenario Worst-Case Scenario
1996 20 Jun Help Desk Mission Control Worst-Case Scenario
1996 27 Jun The Boss Worst-Case Scenario
1996 29 Aug Alex Gets Promoted One-Off
1996 12 Sep It Works! One-Off
1996 07 Nov How To Get Free Software One-Off
1996 14 Nov Software Stress Testing One-Off
1996 21 Nov Alex Explains Software Licensing Alex Explains Software Licensing
1996 05 Dec The Obvious, Illuminated Alex Explains Software Licensing
1996 12 Dec Minor Details Alex Explains Software Licensing
1996 19 Dec 73 Differences Alex Explains Software Licensing
1997 09 Jan A Rose By Any Other Name One-Off
1997 16 Jan Brushing Up One-Off
1997 23 Jan A Professional At Work Training
1997 30 Jan Training, Day 1 Training
1997 06 Feb Training, Day 2 Training
1997 13 Feb Training, Day 3 Training
1997 20 Feb The Light Dawns (Day 4) Training
1997 27 Feb First Day At Work (Day 5) Training
1997 06 Mar Retribution Training
1997 13 Mar Logos and Lawyers and Names (Oh My) Logos and Lawyers and Names (Oh My)
1997 20 Mar Idle Gossip Logos and Lawyers and Names (Oh My)
1997 27 Mar New Name Logos and Lawyers and Names (Oh My)
1997 10 Apr Feedback and Fallout Logos and Lawyers and Names (Oh My)
1997 17 Apr Any Resemblance to Actual Events is Strictly Intentional Any Resemblance to Actual Events
1997 22 May Citing Your Sources Any Resemblance to Actual Events
1997 29 May The Scientific Method Any Resemblance to Actual Events
1997 05 Jun Interesting Developments Interesting Developments
1997 12 Jun In This Corner Interesting Developments
1997 19 Jun Meeting The Enemy Interesting Developments
1997 26 Jun Meet the Press Interesting Developments
1997 27 Jun A Battle of Giants Interesting Developments
1997 24 Jul Aftermath Interesting Developments
1997 09 Aug A Failure to Communicate A Failure to Communicate
1997 16 Aug Justifying the Unjustifiable A Failure to Communicate
1997 21 Aug Smoke and Mirrors A Failure to Communicate
1997 28 Aug Smoke, Mirrors, and Behind the Green Curtain A Failure to Communicate
1997 04 Sep A Critical Omission A Failure to Communicate
1997 11 Sep Beyond Vapor Beyond Vapor
1997 18 Sep This Happened To My Brother Once Beyond Vapor
1997 21 Nov No, Really, This Actually Happened To My Brother Beyond Vapor
1997 28 Nov Alex Seems to Have a One Track Mind Beyond Vapor
1997 04 Dec We Don't Buy From These People Any More Beyond Vapor
1997 11 Dec Enter, Government, Stage Right Enter, Government, Stage Right
1997 17 Dec They Weren't Using This Anyway Enter, Government, Stage Right
1997 24 Dec Indoctrination Techniques Enter, Government, Stage Right
1997 29 Dec The Master Plan, and a Potential Flaw Enter, Government, Stage Right
1998 12 Jan The First Day of Trial Unholy Business Practices
1998 01 Dec Prosecution, Opening Statements Unholy Business Practices
1998 16 Dec Defense, Opening Statements Unholy Business Practices
1999 15 Jan Swearing In, Technical Difficulties Unholy Business Practices
1999 01 Feb Introducing Evil Unholy Business Practices
1999 15 Feb Meanwhile, Back at Ubersoft Unholy Business Practices
1999 15 Mar A Startling Turn of Events Unholy Business Practices
1999 31 Mar Next Witness, Office Supplies Unholy Business Practices
1999 01 May Ergonomic Dischord Unholy Business Practices
1999 16 Jun A Fairly Unholy Business Practice Unholy Business Practices
1999 02 Jul The Dangers Of Interactive Help Unholy Business Practices
1999 09 Jul Saved by Sugar Unholy Business Practices
1999 15 Jul Troubleshooting Troubleshooting
1999 21 Jul Evasive Maneuvers Troubleshooting
1999 28 Jul Vendor Outsourcing Troubleshooting
1999 02 Aug Trick Question Troubleshooting
1999 04 Aug Alex Explains Hardware Licensing Troubleshooting
1999 06 Aug Truth In Strange Places Troubleshooting
1999 09 Aug Corporate Survival One-Off
1999 11 Aug Spin Control Unholy Business Practices
1999 13 Aug Pyrrhic Victory Unholy Business Practices
1999 16 Aug Y2K Compliance Y2K
1999 21 Aug Y2K Urban Legend Y2K
1999 23 Aug Y2K Urban Legend, Part II Y2K
1999 25 Aug Requiem One-Off
1999 28 Aug Y2K Urban Legend, Part III Y2K
1999 01 Sep Y2K Urband Legend, Part IV Y2K
1999 03 Sep Shock to the System Y2K
1999 05 Sep Legal Strategy Y2K
1999 08 Sep Honesty in Motion Y2K
1999 10 Sep Credibility Y2K
1999 12 Sep A Slight Adjustment Y2K
1999 15 Sep Forests and Trees Forests and Trees
1999 17 Sep Internal Support Forests and Trees
1999 20 Sep Working at Cross Purposes Forests and Trees
1999 22 Sep Dysfunctional Quality Assurance Forests and Trees
1999 24 Sep Poetic Justice Forests and Trees
1999 27 Sep That Sinking Feeling Forests and Trees
1999 31 Oct Homecoming Forests and Trees
1999 02 Nov The Facts of Life The Facts of Life
1999 04 Nov False Start The Facts of Life
1999 07 Nov Stalling The Facts of Life
1999 09 Nov Phil Quits Stalling The Facts of Life
1999 11 Nov The Birth of Binky, Part 1 The Facts of Life
1999 14 Nov The Birth of Binky, Part 2 The Facts of Life

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