That Sinking Feeling
"You didn't send Binky. Please tell me you didn't send Binky."...
Month : September 1999
Poetic Justice
"I'm telling you we need your help!"...
Dysfunctional Quality Assurance
"You must understand, Alex, we walk a very fine line."...
Working at Cross Purposes
"You have to do something about your programmers."...
Internal Support
"I'm trying to figure out how to use the search function in UberWordSoftPro version 12."...
Forests and Trees
"You have to click on the file menu, then you select 'print.'"...
A Slight Adjustment
"Why are you telling me these things?"...
Credibility
"Your website says your programmers are 'working feverishly on a fix.'"...
Honesty in Motion
"Is your software Y2k compliant?"...
Legal Strategy
"According to our lawyers, if we are completely up-front with everyone regarding our Y2K readiness -- or lack thereof -- we can't be sued."...