Help DeskVendor OutsourcingC. B. Wright28 July 199929 October 2022 by C. B. Wright28 July 199929 October 20220 "I want to use my warranty to get my computer fixed."...
Help DeskEvasive ManeuversC. B. Wright21 July 199929 October 2022 by C. B. Wright21 July 199929 October 20220 "So you're saying your computer isn't working at all?"...
Help DeskTroubleshootingC. B. Wright15 July 199929 October 2022 by C. B. Wright15 July 199929 October 20220 "My computer doesn't work."...
Help DeskSaved by SugarC. B. Wright9 July 199929 October 2022 by C. B. Wright9 July 199929 October 20220 "Anything else to add, Mr. Binky?"...
Help DeskThe Dangers of Interactive HelpC. B. Wright2 July 199929 October 2022 by C. B. Wright2 July 199929 October 20220 "So you are essentially an agent -- a 'familiar' if you will -- who guides a user through various tasks."...